Legal

Privacy Policy

Last updated: July 2025

Mamchandi Laundry Express ("we", "us", or "our") is committed to protecting the personal information you share with us when using our laundry and dry-cleaning services. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

1. Information We Collect

When you book a pickup, contact us via WhatsApp, or use our website, we may collect:

  • Contact details — your name, phone number (WhatsApp), and email address
  • Location information — your pickup and delivery address, pincode, and city
  • Service history — details of garments submitted, services selected, and order status
  • Communication records — WhatsApp messages, booking form submissions, and feedback
  • Device information — browser type, device type, and pages visited on our website

2. How We Use Your Information

We use your information exclusively to provide and improve our service:

  • Schedule and confirm pickup and delivery appointments
  • Send you order status updates via WhatsApp
  • Process payments and generate invoices
  • Respond to queries and resolve complaints
  • Improve service quality based on feedback
  • Send occasional service announcements (you may opt out at any time)

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only when necessary:

  • Delivery riders — limited contact and address details for pickup/delivery coordination
  • Payment processors — when digital payment is used (no card data is stored by us)
  • Legal obligations — if required by law or a valid legal process

4. WhatsApp Communication

By providing your WhatsApp number, you consent to receive booking confirmations, order status updates, and service notifications via WhatsApp. You can opt out of marketing messages at any time by replying "STOP".

5. Data Retention

We retain your personal information for as long as you remain a customer and for a reasonable period thereafter to comply with legal obligations. Order records are retained for up to 3 years for accounting purposes.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing communications

To exercise these rights, contact us at the details below.

7. Cookies and Website Analytics

Our website may use basic analytics tools to understand visitor behaviour (pages visited, device type). No personally identifiable data is collected through cookies without your consent.

8. Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. However, no internet transmission is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via WhatsApp or on our website. Your continued use of our services after any change constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests:

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