Terms & Conditions

Customers should retain the Order ID, invoice, receipt or challan until the complete order is received and checked.

At delivery, Mamchandi Laundry Express may ask for the Order ID, registered mobile number, invoice or receipt before releasing garments.

If the receipt/challan is lost, garments may be released only after reasonable identity and order verification.

Laundry Orders: Normally within 72 Hours.

Dry-Cleaning Orders: Normally within 120 Hours, subject to garment condition and operational availability.

Express/Urgent Service: 50% Extra over regular charges, subject to availability and garment suitability.

Free Pickup & Delivery: Available on orders of ₹350 or above. Lower-value orders may attract delivery charges.

We will make reasonable efforts to deliver on time. Delays may occur due to treatment, machine breakdown, utility issues, weather, transport, workload or unforeseen circumstances. No compensation, refund, deduction or service credit shall ordinarily be payable solely for delay.

Customers should check all garments/articles at the time of delivery.

Complaints regarding missing items, visible damage, cleaning, ironing or finishing should preferably be reported within 48 Hours, with Order ID/Invoice and photographs where applicable.

For a genuine cleaning, ironing or finishing issue, Mamchandi Laundry Express must first be allowed to inspect and reprocess/rectify the garment. Free Reprocessing shall be the first remedy wherever reasonably possible.

We make reasonable efforts to remove stains, but 100% Stain Removal is Not Guaranteed.

Old, permanent, ink, oil, paint, rust, blood, mehendi, haldi, dye, chemical or stubborn stains may not be fully removable. No refund or compensation shall apply merely because such stains remain after reasonable treatment.

No Claim / Inherent Risk Policy: Garments are accepted subject to inherent fabric, dye, construction and manufacturing risks. We are not responsible for damage caused by ageing, poor fabric quality, weak construction, colour bleeding, shrinkage, deterioration, manufacturing defects, previous treatment or inability to withstand normal cleaning, unless caused by our proven negligence.

We are not responsible for colour bleeding, fading, shrinkage, stretching, distortion or texture changes caused by poor dye quality, ageing, manufacturing defects, previous treatment, wear & tear or incorrect/missing care instructions.

We are not responsible for cuts, holes, scratches, weak fabric, hidden defects or deterioration revealed during cleaning when caused by ageing, wear & tear, manufacturing defects, previous treatment or pre-existing weakness.

We are not responsible for damage to buttons, zips, hooks, buckles, beads, stones, sequins, embroidery, jewellery fittings, tassels, prints, pasted designs, artificial leather or decorative accessories where caused by ageing, weak attachment, adhesive failure or manufacturing quality.

If the care label is missing, incorrect or unclear, or the garment is delicate, we may use our professional judgement to select the safest suitable process.

Customers must empty all pockets before handing over garments. We are not responsible for cash, jewellery, documents, cards, keys, electronics or valuables left inside garments or bags.

Damage caused by pens, cosmetics, colours, chemicals, food items, sharp objects or other items left in pockets shall not be our responsibility.

Customers should disclose cuts, holes, stains, weak fabric, broken zips, loose stitching, fading, previous repairs or other pre-existing damage before processing. We may record such conditions through notes or photographs.

Designer, Bridal, Luxury, Imported and High-Value Garments must be declared before processing. Garments valued above ₹5,000 should be specifically disclosed. Special-care charges, purchase proof, approval or refusal may apply.

Designer, delicate, oversized, heavily stained, premium or complex garments may attract additional charges after inspection. Website and price-list rates may be standard/starting prices.

Wash-by-KG / Bulk Laundry is processed mainly by weight. Small items may not be individually tracked unless separately counted at booking. Valuable, designer or delicate garments should not be included in KG laundry.

Mamchandi Laundry Express may refuse or return unprocessed any hazardous, highly contaminated, infectious, excessively damaged or unsafe article.

We may take photographs of garments/articles for condition records, stain identification, quality control, processing and claim verification. Such photographs will not ordinarily be used for promotion without customer consent.

If an item is reported lost or permanently damaged, we must be given reasonable time to locate, inspect and verify records. Compensation will be considered only where the loss or irreparable damage is reasonably established to be caused by Mamchandi Laundry Express.

For an eligible standard claim, compensation shall ordinarily be limited to 5 times the actual processing/service charge or ₹2,500 per order/claim, whichever is lower.

Approved standard compensation will ordinarily be given as Mamchandi Laundry Express Service Credit instead of Cash. MRP or retail price will not automatically determine compensation. Age, condition, depreciation, existing wear and purchase proof may be considered. Sentimental or personal value is excluded.

After the scheduled ready date:

After 10 Days: No guarantee of freshness, ironing finish, folding or packaging condition.

After 20 Days: If the customer has not personally visited the store and informed Mamchandi Laundry Express in advance to hold the garments, no guarantee shall remain for the clothes or their stored condition. Additional storage/holding charges may also apply.

We shall not ordinarily be responsible for loss, damage, delay or inability to perform services caused by fire, burglary, flood, natural calamity, utility failure, government restrictions, strikes or other circumstances beyond our reasonable control.